FAQs

Q: How do I place my order?
A: To place an order, add the desired items to your shopping cart and proceed to checkout. Fill out the necessary information and select the payment method you would like to use. After submitting your order, you will receive an order confirmation email. 

Q: How long will it take to ship my order?
A: Shipping times vary depending on the destination and type of shipping you select. Refer to our shipping policy for more information. 

Q: My tracking number isn’t working.
A: If you recently placed your order, it may take up to 48 hours for your tracking number to become active. If it has been longer than 48 hours and the number still isn’t working, please contact us and we will help you out. 

Q: I need help with a late order.
A: We apologize for any delays. Please contact us and we will do our best to resolve the issue as quickly as possible. 

Q: What type of payments do you accept?
A: We accept major credit cards, PayPal, and Apple Pay. 

Q: When will my card be charged?
A: Your card will be charged once an order has received a generated tracking number for the processed order shipment.

Q: How secure is my personal information?
A: We adhere to the highest industry standards to protect your personal information when you checkout and purchase. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.